Lil Dragonfly (“we” and “us”) is the operator of (www.mylildragonfly.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
- Return Due To Change Of Mind:
Lil Dragonfly will happily accept returns due to change of mind as long as a request to return is received by us within 10 days of receipt of item and is returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Lil Dragonfly will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- Damaged Returns:
Lil Dragonfly will happily honour any valid defect claims, provided a claim is submitted within 10 days of receipt of items.Once claim is confirmed, you will receive the choice of:
- (a) refund to your payment method
- (b) a refund in store credit
- (c) a replacement item sent to you (if stock is available)
- Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 business days
- Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 business days.
- Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
- Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
- Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
GST has already been applied to the price of the goods as displayed on the website.
- Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
For all customer service enquiries, please email us at firstname.lastname@example.org